WARNING HIDDEN FEES BEWARE .Any hotel that you book on this site that states flexible cancellation. And states clearly free cancellation. and states clearly RefundableIs a fraud. Customer agent Porni from flybuys Threatened me with a $55 dollar fine and also stated she was also confiscating my points because I cancelled my hotel booking. My booking clearly stated it was free cancellation. At no point ever did it state any fee. On my contract it stated fully refundable. I advise anyone booking to be very aware of this . If it happens to you You should immediately contact Consumer afairs as It is a breach of your consumer rights. Customer service agent Porni is extemly rude and belligerent. I was left shaken from my experience . We all have to make changes to bookings from time to time . If we have made bookings that state they are refundable and are free cancellation as Australian consumers we have the legal right to do so
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