My Flybuys account was closed due to inactivity. However, it was reinstated, and I've tried to set my password via the lost password link, but no email with instructions for setting my password has arrived (and I have checked SPAM as well). Customer Service said that they couldn't do a manual reset via email (even though it was the email on my account). So I tried ringing and was given two choices - enter details via SMS or leave a voicemail. The SMS just directed me to the password reset process, which had already failed. The voicemail process informed me it would take 10 days to get back to me. In both scenarios, I had to enter personal information into a faceless system. There was no means of actually talking to a person. I then contacted customer service once more, reporting my issues with their automated phone service and AGAIN, they told me to ring them between Monday to Friday from 9am to 7pm Australian Eastern Time. Except I had already rung between those times on several occasions.
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