My experience with Flydubai was absolutely terrible.
Both of our flights were cancelled at the very last minute, and we were left completely on our own. No alternative flight was offered, no assistance, nothing. Their excuse was “conflict in the Middle East”, even though our flights were not in that region at all.
Because of their cancellation, we had to urgently book new tickets ourselves at much higher prices and stay longer than planned, which caused significant extra costs.
What makes it even worse is their extremely unprofessional and unhelpful customer service. Despite the fact that their cancellation caused all these expenses, they continue to refuse any reimbursement.
This is completely unacceptable for an airline. We are now seriously considering legal action.
Avoid Flydubai if you don’t want to risk being abandoned when something goes wrong.
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