Yesterday, I took my first flight with the airline and was pleasantly surprised! The crew was very nice, helpful, and welcoming, creating a great atmosphere. I want to especially thank a crew member for her kindness. The WhatsApp updates were very useful (it's surprising that other airlines don't offer this). However, I found it a bit strange that my passport and ticket were checked multiple times: at the gate, when boarding the bus, exiting the bus, and finally when boarding the plane. I thought that was a bit excessive.
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