I encountered a very unsatisfactory situation during my recent flight from one city to another. I was unexpectedly charged an extra fee for my hand luggage due to carrying a duty-free shopping bag. When I sought clarification about this charge for the duty-free items, I was told that this policy is enforced for certain destinations, but no official list or prior notification was provided, leaving the explanation vague. Additionally, after paying the extra fees and clearly stating that my cabin luggage contained fragile items, I was still forced to check it in. The main reason for using cabin luggage is to safely transport delicate belongings. It's also worth mentioning that my checked baggage was well under the 30 kg limit included in my booking. Overall, this experience was far from satisfactory and did not align with the level of service I expected.
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