I am sharing this review after a troubling incident at an international airport on January 14, 2026. I was on a business and family trip with two very young children (aged 3 years and 11 months). Despite being at the gate, calm and cooperative, and with the boarding gate still open, we were denied boarding without any final call or announcement of names. The behavior of the ground staff was unprofessional and aggressive, leading to an unnecessary escalation in front of my children. No valid explanation was given, and we had to purchase alternative flights at our own cost. This matter has been formally escalated to the airline and relevant authorities. I am sharing this experience to bring attention to serious issues regarding staff conduct, treatment of passengers, and duty of care.
Claim your business profile now and gain access to all features and respond to customer reviews.
