I am extremely dissatisfied with the service I received. As previously mentioned, the problem was regarding my hand-carry allowance. The staff was very rude and would not let me take my permitted hand baggage. Despite my requests, they did not offer any assistance or attempt to resolve the situation. The treatment I received was unacceptable. I provided my feedback regarding this unfair issue, but the response was very poor. They did not address the problem appropriately and kept insisting on payment. I made it clear that my request was denied. This experience was truly disappointing. Additionally, the landing experience was awful, and my luggage key was damaged. I have traveled to many countries, but this was my first time using this airline. Overall, it was a very unpleasant experience, and the service was extremely lacking. Due to this incident, I would not recommend this airline to anyone.
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