I discovered that employees earn a commission on extra baggage fees collected at the gate, which is quite concerning. I traveled with a personal-item sized bag that has never posed a problem before. On December 30, 2025, while flying from one city to another, those without a carry-on were made to wait in a long queue to check their bags. The atmosphere was tense, with announcements about the flight closing adding to the stress. One older gentleman tried to highlight that another passenger was boarding with a similar bag, but the staff ignored him until he felt compelled to pay unnecessarily. The other passenger had both a carry-on and a personal item, yet faced no scrutiny. This left many, including that man, feeling frustrated and unfairly treated. On a previous flight with the same bag on another airline, it fit perfectly in their checker. Interestingly, both airlines list the same size requirements online, which raises questions about possible inconsistencies in bag checking practices. Many passengers shared their frustration and confusion, having previously traveled without issues. I would recommend considering other airlines for your travels, as this experience was quite disappointing.
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