Review Time
Booked what looked like a fantastic deal at sixty three dollars and by the time I finished checking out with a carry on, a seat selection, and the option to actually print my boarding pass I was at one hundred and forty dollars. That's not a budget airline anymore, that's just a regular airline that makes you feel tricked. I understand the unbundled pricing model exists but Frontier takes it to a level that feels genuinely deceptive.
Flew Frontier round trip last spring and was delayed on both legs with zero communication from the gate staff until well after the original departure time had passed. No updates on the app, no announcements, just a gradually growing crowd of confused passengers staring at an unchanged departure board. When I finally asked someone at the gate they seemed genuinely annoyed that I had the nerve to inquire. The flight itself was fine once we were in the air but the ground experience was borderline chaotic.
My recent experience with Frontier Airlines was extremely disappointing and raised serious concerns.
The most alarming issue involved a checked firearm I properly declared and checked according to policy. After arrival, it was sent out on a regular baggage carousel where anyone could have picked it up and walked away. There was no visible security presence, no separate claim process, and no verification of identification before release. That level of handling for a declared firearm is deeply concerning and, in my opinion, unacceptable.
The check-in process is another major problem. Frontier essentially requires passengers to have a smartphone to check in without paying additional fees. If you do not have one — or are not comfortable using mobile technology — you risk being charged simply to receive assistance. This policy alone effectively excludes or burdens many senior citizens and less tech-savvy travelers. Air travel should be accessible, not dependent on owning a specific device.
To make matters worse, you’re greeted at the counter by signage and staff informing you that you may be charged $25 just to be assisted by a customer service agent. Being welcomed with a potential penalty for asking for help sets a very poor tone and reflects a company culture focused more on fees than on service.
Between the serious baggage handling concern and the fee-heavy, tech-dependent check-in process, this experience left me frustrated and disappointed. I hope Frontier reevaluates these policies — particularly those affecting safety and accessibility — because passengers deserve better.
Total lack of any customer service. Costs are too high. To check a bag cost me $79. If you want snacks, a napkin or other standard items offered by other airlines you pay and pay. Never flying on Frontier again.
Worst experience every time when i have to use Frontier. I'm experience this every time I'm flying Frontier. I do fly 5-7 times a year last time on frontier 2 years ago nothing change
I had an extremely negative experience with this airline back in July that resulted in my daughter, my mother, and I missing our international trip and losing over $1,500.
At the time of travel, the Dominican Republic immigration website was down. It wasn’t working for me or for the airline employees assisting us. Since our first flight was domestic within the U.S., this documentation was not required until entering the Dominican Republic. Despite this, the manager on duty refused to let us board once the flight was marked fully booked.
We were not offered rebooking, assistance, or a refund. Instead, we were told to leave the premises and threatened with security. The staff was hostile and unprofessional.
When I filed a claim afterward, it was first denied by falsely stating I never showed up for the flight — even though I had proof, including luggage tags from their own agents. The denial reason later changed to claiming I lacked documentation, which was untrue.
This entire situation was mishandled, stressful, and costly. I will never fly with this airline again and would strongly caution others.
Extremely disappointing experience with the airline.
Due to the company's failure to effectively manage boarding and connections, 15 passengers (including myself) missed our flight through no fault of our own. As a result, I was subjected to a poorly managed rebooking process and had to buy a last-minute flight at my own expense, costing €500. Since then, the airline and another carrier have been passing the blame back and forth, making the situation incredibly frustrating. To make matters worse, my checked baggage was never returned. I have been without my belongings for months and had to repurchase all necessary items myself. Three months later: no reimbursement, no compensation, no resolution. This level of customer service is simply unacceptable. I demand immediate action.
We canceled our membership, yet were billed again the following year. We disputed this with our credit card, but due to the inability to reach a representative at the company and the lack of assistance from the AI chat, we ultimately had to concede. Thus, we ended up paying $59 for a service we neither wanted nor used. I advise against using this service due to poor customer support.
I would prefer to hitchhike across the country rather than fly with this airline again. The customer experience was the worst I have encountered. There was a 4-hour delay due to equipment problems, and the gate was changed without notice. The staff was rude and extremely unprofessional, with no communication at all. I recommend choosing any other airline!
I discovered that employees earn a commission on extra baggage fees collected at the gate, which is quite concerning. I traveled with a personal-item sized bag that has never posed a problem before. On December 30, 2025, while flying from one city to another, those without a carry-on were made to wait in a long queue to check their bags. The atmosphere was tense, with announcements about the flight closing adding to the stress. One older gentleman tried to highlight that another passenger was boarding with a similar bag, but the staff ignored him until he felt compelled to pay unnecessarily. The other passenger had both a carry-on and a personal item, yet faced no scrutiny. This left many, including that man, feeling frustrated and unfairly treated. On a previous flight with the same bag on another airline, it fit perfectly in their checker. Interestingly, both airlines list the same size requirements online, which raises questions about possible inconsistencies in bag checking practices. Many passengers shared their frustration and confusion, having previously traveled without issues. I would recommend considering other airlines for your travels, as this experience was quite disappointing.
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