Extremely disappointing experience with the airline.
Due to the company's failure to effectively manage boarding and connections, 15 passengers (including myself) missed our flight through no fault of our own. As a result, I was subjected to a poorly managed rebooking process and had to buy a last-minute flight at my own expense, costing €500. Since then, the airline and another carrier have been passing the blame back and forth, making the situation incredibly frustrating. To make matters worse, my checked baggage was never returned. I have been without my belongings for months and had to repurchase all necessary items myself. Three months later: no reimbursement, no compensation, no resolution. This level of customer service is simply unacceptable. I demand immediate action.
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