I had an extremely negative experience with this airline back in July that resulted in my daughter, my mother, and I missing our international trip and losing over $1,500.
At the time of travel, the Dominican Republic immigration website was down. It wasn’t working for me or for the airline employees assisting us. Since our first flight was domestic within the U.S., this documentation was not required until entering the Dominican Republic. Despite this, the manager on duty refused to let us board once the flight was marked fully booked.
We were not offered rebooking, assistance, or a refund. Instead, we were told to leave the premises and threatened with security. The staff was hostile and unprofessional.
When I filed a claim afterward, it was first denied by falsely stating I never showed up for the flight — even though I had proof, including luggage tags from their own agents. The denial reason later changed to claiming I lacked documentation, which was untrue.
This entire situation was mishandled, stressful, and costly. I will never fly with this airline again and would strongly caution others.
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