Flew Frontier round trip last spring and was delayed on both legs with zero communication from the gate staff until well after the original departure time had passed. No updates on the app, no announcements, just a gradually growing crowd of confused passengers staring at an unchanged departure board. When I finally asked someone at the gate they seemed genuinely annoyed that I had the nerve to inquire. The flight itself was fine once we were in the air but the ground experience was borderline chaotic.
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