Well I was initially very happy with the delivery times, product when using but then the zipper broke and I immediately sent the email to say hey it's not what i expected. Especially as it was a short trip of 2 weeks and only used it for the 2 weeks intermittently when out in the community.
I sent a photo of the zipper and as yet I have not received a response, at least AI in my email reminds me that I haven't received a response. If you are going to replace it, then at least send me an email to tell me the outcome.
I did find the neck pillow really good to use, wondered if it could be engineered a little differently for different neck heights but overall saved my neck a lot of pain when i have used the usual neck pillows when travelling.
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