If I could given this program 0 points I would. Bought ticket with points, flight with WestJet and Air France Silver Elite & used their points. WJ cancelled flight...rebooked to another day I could not go..I'm into 5 phone calls...they refunded, then rejected refund, and still they are believing I took the flight...now they won't phone WJ to confirm that, telling me I need to provide email communication from WJ that I did not take that flight...Hours of work to try and recover a lousy 5K miles and $16....debatable to pursue...except on principal. They are the rudest staff, computer issues..always an excuse. I earned points flying business with AF - which is a lovely airline...but it really is now making question the effort vs. reward. Horrible if you ever have to deal with them...Good luck
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