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É’ sconcertante dover elemosinare per mesi punti XP (soprattutto!!! … necessari per il livello) e miglia pur viaggiando in business quando poi con una compagnia no KLM/Air France ma sempre del gruppo Skyteam
It's frustrating having to beg for XP points (especially those needed for leveling up!) and miles for months, even when traveling in business class, when you could get them easily with an airline that's not KLM/Air France but still part of the Skyteam group.
É’ sconcertante dover elemosinare per mesi punti XP (soprattutto!!! … necessari per il livello) e miglia pur viaggiando in business quando poi con una compagnia no KLM/Air France ma sempre del gruppo SkyteamIt's frustrating having to beg for XP points (especially those needed for leveling up!) and miles for months, even when traveling in business class, when you could get them easily with an airline that's not KLM/Air France but still part of the Skyteam group.
Flying Blue cheated me out of 60 XP points I earned in applying for their credit card with KLM/Air France. Upon approval it was claimed that I would earn 60XP which I did, yet those same XP's were deleted from my account 2 months later. The explanation for this was that my "qualification period ended". Same year, 2 months later.Never any explanation about a qualification period ending when I was approved. Customer Service was a long hold and then useless help. I was told 4 times by Paraa that there was nothing she could do about it and that her supervisor did not receive phone calls. I suppose I should have waited 2 months before applying for the CC, which I will now close. The offer turned out to be deceitful, and I will also cancel my flights with KLM and change airlines. Very expensive move for Flying Blue. I was not shocked when I saw all of the terrible reviews on this website.
Truly the worst consumer experience ever...they messed up the account creation then would not fix it; had me document a lot and then assured me I could move miles they placed in the wrong account. Now weeks later you can't even log onto their site. Saying they are sorry once you finally connect to a live person who can't assist is useless. 0/10
What an absolutely amazing experience dealing with these guys, our flight was cancelled through Air France. I couldn’t gain contact with them, and spent hours after hours on hold. These customer services through flying blue sorted my an alternative flight immediately, and where an absolute amazing help! Relived so much stress & made the process so easy! Thank you so much!
If I could given this program 0 points I would. Bought ticket with points, flight with WestJet and Air France Silver Elite & used their points. WJ cancelled flight...rebooked to another day I could not go..I'm into 5 phone calls...they refunded, then rejected refund, and still they are believing I took the flight...now they won't phone WJ to confirm that, telling me I need to provide email communication from WJ that I did not take that flight...Hours of work to try and recover a lousy 5K miles and $16....debatable to pursue...except on principal. They are the rudest staff, computer issues..always an excuse. I earned points flying business with AF - which is a lovely airline...but it really is now making question the effort vs. reward. Horrible if you ever have to deal with them...Good luck
Absolutely clueless people working there.It is really long to explain. But after noticing an issue/difference between ticket availability with KLM (to pay in cash) or to pay in points (with flying blue) i called to confirm if the bus ride from Maastricht to Schiphol could be included as it is if you pay with cash.After having to make that booking with points, they cant add the bus, and they escalate snd tell me to wait... and wait.... and wait... 2 months later I ask if they can add it or not, they suggest me to cancel for 70 euros and rebook it.Zero common sense and multiple phone calls to come to that answer.Which by the way is discriminatory treatment between a ticket paid with cash or paid with points.
I spoke to a woman called Gwendyl from air France She took the names 5 adults, 1 child and 2 infants...she also took the spelling of all 8 individuals. She then sent me an email to check the spelling of my Kenyan in-laws is correct and then when I confirmed it was she processed the card for 1330 EUR Then she said something very strange that she could not book the babies and asked could she ring me back in 15 minutes. I agreed. 15 minutes later she called me back and informed me I would have to book my twin infants myself with Kenya airways and she couldn't help any further.At no point in the call was it explained she could not book babies or that there's any sort of compartmentalization between the 6 people and the 2 infants...in my head...i felt I paid 1330 EUR for flights for 8 people as would any normal person!Why would someone repeatedly ask for the spelling of my babies names and then take money and then tell me "sorry I can't book your babies go do it yourself with Kenya Airways"Absolute madness! I asked for a supervisor and she said none was available but one will call you tomorrow at 10pm!!! Are you all vampires or something? My kids are asleep at 10pm
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