Absolutely clueless people working there.It is really long to explain. But after noticing an issue/difference between ticket availability with KLM (to pay in cash) or to pay in points (with flying blue) i called to confirm if the bus ride from Maastricht to Schiphol could be included as it is if you pay with cash.After having to make that booking with points, they cant add the bus, and they escalate snd tell me to wait... and wait.... and wait... 2 months later I ask if they can add it or not, they suggest me to cancel for 70 euros and rebook it.Zero common sense and multiple phone calls to come to that answer.Which by the way is discriminatory treatment between a ticket paid with cash or paid with points.
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