I spoke to a woman called Gwendyl from air France She took the names 5 adults, 1 child and 2 infants...she also took the spelling of all 8 individuals. She then sent me an email to check the spelling of my Kenyan in-laws is correct and then when I confirmed it was she processed the card for 1330 EUR Then she said something very strange that she could not book the babies and asked could she ring me back in 15 minutes. I agreed. 15 minutes later she called me back and informed me I would have to book my twin infants myself with Kenya airways and she couldn't help any further.At no point in the call was it explained she could not book babies or that there's any sort of compartmentalization between the 6 people and the 2 infants...in my head...i felt I paid 1330 EUR for flights for 8 people as would any normal person!Why would someone repeatedly ask for the spelling of my babies names and then take money and then tell me "sorry I can't book your babies go do it yourself with Kenya Airways"Absolute madness! I asked for a supervisor and she said none was available but one will call you tomorrow at 10pm!!! Are you all vampires or something? My kids are asleep at 10pm
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