flyingblue.com

1.1
1.1 Based on 40 reviews

...

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Johnson Hughes
Terrible customer service

I ordered some items from the flying blue store to use air miles that were about to expire. The website said there was a problem and I should contact customer services. I did, but that was seven weeks ago, and despite sending a number of email, nothing has been resolved - I've had a few email in return saying that they need to look into it, but that's all, and I don't seem to be even near receiving the goods. Truly terrible customer service.Update on 23/01/2023: It's now been over 2 months and they are still not responding - seems like they've just abandoned customer service altogether.Update on 20/02/2023: Flying Blue finally responded and recredited my air miles and told me I could reorder. I did this, and yet again got a message that there was a problem and that I should contact customer services, who are not responding to my emails. Worst customer service I've had from any company, they just don't seem to care!

1
Date of experience: Feb 11, 2022

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