I am writing to express my frustration with Flying Blue's policy of resetting XP points at an arbitrary date each year. This means that even if I fly enough during the year to reach certain advantages or benefits, I can still miss out on them by a few days if I don't make it before the reset date.I understand that loyalty programs often have expiration dates for points, but I think it is unfair to reset them at an arbitrary date rather than doing a rolling count as other loyalty programs often do (e.g. the Eurostar Club). This leads to a poor user experience, which is not what I am expecting from this loyalty program, and it creates confusion and makes it difficult for customers to know exactly when they need to fly in order to take advantage of their hard-earned points.I strongly urge Flying Blue to reconsider this policy and count XP points with a rolling 1 year window, as many other loyalty programs do. This would provide more clarity and fairness for customers, and allow us to fully enjoy the rewards that we have earned through our loyalty and frequent flying.Thank you for taking the time to read my complaint. I hope that Flying Blue will make changes to their XP point reset policy in the future.Sincerely,
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