Our jewelry brand is displayed at Flying Solo from Nov-Jan 2022. If you are a designer/brand or a company looking to have a presence in New York City, this is the review that you must read - Flying solo is a scam and avoid at all costs. Our brand is carried in over 46 stores across the country including department stores like Nordstroms. The sales have been crazy despite the pandemic, so when flying solo reached out to me to represent our brand for the holiday season, I did not hesitate nor I did my research. Here are my experience with them,1. Extremely unethical. I walked into their store unannounced and found out that we are displayed in a half tank space ( $650/m) while we paid for a full tank space for $1500. Our display is sharing the same tank with another jewelry brand who also paid for the full tank space. They over-sold their space for the holiday season and hope no brands would notice this scam since most brands are not local and they don't have the luxury to just visit the store themselves. I am pretty sure this is management's idea.2. No Traffic. The store is dead. I was quite shocked that we sold 3 pieces in the entire Nov ( we usually sell 2-3 pieces A DAY in a store just several blocks north to flying solo). I stopped by the store to collect feedback and was told by the store manager that Flying solo doesn't drive its own traffic and solely relies on tourist walk-ins. Brands is responsible for driving their own traffic, and only use flying solo for display purposes. They suggest we do shoutouts across social medias and send customers over to the store to make a purchase. Before I leave, one of the store staff ask me " you are here for 2 hours already, do you see a single soul walk in here? No! You need to drive your own traffic!" Gosh, it is the holiday season in new york.3. Irresponsible and damaged our inventory. Our inventory is returned in a big box without any bubble wraps, nor cushion to protect the jewelry. They just threw everything in like garbage. See pics attached. Multiple pieces are damaged, several are missing, and two don't even belong to us. I emailed them four times in a week, copied the founder. No response, no refund on damaged and missing items, even until today ( April 1). They simply choose to ignore. Eye-opening. 4. Unprofessional and money-driven culture. They don't care to drive traffic because they don't make money from the sales in stores, they make money by selling their space to brands. If you think they would care about brands, you are wrong. They think tons of international brands would want to be presented in new york, they are not short of supply of brands. There retention rate of brands is 1-2% so they only focus on getting new brands in. There are a lot other stores that host events, work on digital marketing/ads to drive traffic for their brands. Save your money and go somewhere else.5. PR is another scam. It is really for a bunch of digital magazines you have never heard of. Even google won't find them. So if you think this is another perk, you are thinking too much.
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