These guys were amazing! I had a serious problem that I thought couldn't be resolved! I'd bought some items from their website and looked forward to them being delivered! It wasn't until I received a shipment email that I realised my mistake! I had recently moved house and forgotten to update my address details before placing the order! My previous address was now empty, so there was no one to receive it! Unfortunately, after contacting customer services at Flying Tiger Copenhagen, they informed me that they couldn't stop the shipment, as it was already in the hands of the courier! They were very kind and supplied me with the tracking number of my parcel, which was being delivered by Yodel... Today! They said, if it's sent back to them in Copenhagen, they'll issue me with a refund! With that in mind, I contacted Yodel Customer Services, via InPost, explained my predicament and gave them the tracking number kindly issued to me by Flying Tiger! After proving who I was and the address where the parcel was headed, Yodel called the delivery driver and cancelled the delivery! They informed me that it'll go back to the depot and sent back to Copenhagen, as it can't be redirected to my new address! Happy in the knowledge that my parcel was safe, and not sitting on the doorstep of an empty house I couldn't get to, I emailed Flying Tiger and told them it was going to be returned to them! A little while later, they replied informing me that they have issued a full refund and to expect it within the next 5-10 business days! I find that to be absolutely incredible! FTC and their team were so professional, kind and helpful to me! I don't think I would have been able to sort it all out without their help and advice! I'm very grateful to them! I fully intend to re-purchase the items ordered, but will make sure they are coming to the right address in future! Thanks again, FTC!
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We are a Danish brand with stores all over the world. We salute diversity and work tirelessly towards ambitious sustainability targets. We are bold and adventurous and believe in living life to the full. We create modern, seasonal items and contemporary, colourful everyday essentials. With us, a richer life doesn’t cost a fortune.
