flyingtiger.com

Rude security personnel

deeply disappointed and frustrated with the treatment my family and I received at your ILAC Centre branch in Dublin on Saturday, February 17th. My two children, aged 17 and 6, and I have been regular customers of Flying Tiger, often visiting on Saturdays for a browse and to pick up small toys for my youngest.On this particular visit, we were greeted with hostility by a security guard upon entering the store. Despite explaining that we would not be drinking our coffees that we were holding inside and that it was common practice for us to bring our drinks while browsing, the security guard rudely demanded that we leave immediately. His behavior was not only unwarranted but also extremely distressing for my 6-year-old son, who has autism, ADHD, and struggles with rejection sensitive dysphoria. His day was ruined, and he went to bed that evening still upset, feeling as though he had done something wrong.After leaving your ILAC Centre branch, we visited another Flying Tiger branch in the GPO Arcade with our coffees and encountered no issues whatsoever. This inconsistency in policy enforcement between branches is confusing and concerning. Upon contacting the ILAC Centre store to speak with a manager, I was informed that the no coffee policy applies to all branches. However, the manner in which the security guard handled the situation was unacceptable. It is evident that this individual's behavior not only reflects poorly on Flying Tiger but also has the potential to drive away loyal customers. you should reevaluate your policies and ensure that all staff, including contracted security personnel, are trained to handle situations with courtesy and respect. No customer should be made to feel embarrassed or unwelcome while patronizing your establishment.

Date of experience: Feb 17, 2024