Bought an umbrella for our 13yo granddaughter in EK store. Unfortunately she is not strong enough to lock the mechanism when opening it. My wife tried as well with no success. I tried to return it and was happy to accept a credit as I had mislaid the receipt. No sorry from your staff, no smile, no credit note, I would have to choose something from stock there and then. I will donate to charity instead and not return.
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We are a Danish brand with stores all over the world. We salute diversity and work tirelessly towards ambitious sustainability targets. We are bold and adventurous and believe in living life to the full. We create modern, seasonal items and contemporary, colourful everyday essentials. With us, a richer life doesn’t cost a fortune.
