Extremely bad customer service. I ordered some stuff online on Black friday, and it said I will receive my order on Dec 3-4. Checked order status on december 3rd and my package was well set. At the end of dec 4, I go to check my order status since I didn't receive anything, it shows my order was canceled. I did not cancel my order, I did not receive any call, text, message, email, notification or nothing concerning this "cancellation" that I did not request. When I open live chat to communicate my concerns to a live agent, he immediately disregards any message I wrote and said since the order was cancelled there is nothing that he can do. It was a one sentence response and that's it. But I asked who canceled my order? Why was it canceled? Address is very clear and the same thing I put in all other deliveries, and I was not contacted by anyone on this. To top it all off, they didn't even mention any refund and I have yet to receive any communication about my order being cancelled!!!!! (A refund that I don't want because I ordered my stuff on black friday, and I know for a fact that they are available in store since I checked before and after order was cancelled, and even the store employee told me to order them online because of the discount.). I want my items to arrive, with the price I bought them. absolutely unacceptable. I am traveling and was hoping to get them before I go, but with this extremely unprofessional customer service, I don't know what will happen. This is actually the first and last time I order from here, and even after I communicated what was wrong they brushed it off by saying they will "take it up with the respective team". I used to visit the store so so so much and loved all the stuff, but honestly this online experience has been the worst experience I have ever had. Very disappointed and will not shop again, but I will still follow up with my order no matter what.
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We are a Danish brand with stores all over the world. We salute diversity and work tirelessly towards ambitious sustainability targets. We are bold and adventurous and believe in living life to the full. We create modern, seasonal items and contemporary, colourful everyday essentials. With us, a richer life doesn’t cost a fortune.
