I love the stuff you sell in the shop but there is a customer safeguarding issue in the 105-107 Oxford St store. Yesterday I had my phone stolen from my pocket in the store. I informed 2 members of staff and the security guard, all of whom were sympathetic but no-one made a report. So I returned today to ensure the theft was reported and to ask about the CCTV footage as I knew what time the theft happened. The manager (tall, dark haired man) simply made a note of my name and the phone model into his phone and said that only the police could have access to the CCTV footage. After I had spoken to the manager, another woman reported the theft of her phone: this was also yesterday evening and both thefts were from the same area in the store. This suggests that customers in the store are targeted probably by an organised group, so the police should have been called at the time or today when I returned to try to identify the thieves. Instead both of us victims agreed it was clear there was no interest in dealing with this by the manager. We both noted that the security guard was on his phone in the doorway at the times of the thefts.
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We are a Danish brand with stores all over the world. We salute diversity and work tirelessly towards ambitious sustainability targets. We are bold and adventurous and believe in living life to the full. We create modern, seasonal items and contemporary, colourful everyday essentials. With us, a richer life doesn’t cost a fortune.
