flyingtiger.com

Serious Customer Complaint

Hello, I want to register it’s your company a serious complaint & a horrific experience I had in your shop in Tallagh shopping centre last Saturday afternoon 21/09/24 with two female members of your staff!I walked into your shop which had no other customers present & no background music was playing & I couldn’t miss over hearing your two female staff members at the till area extremely loudly bad mouthing & complaining about other customers.They were so loud & nasty in their comments that I said ‘shhhhh’ because I felt so uncomfortable. Now, I do accept that maybe I shouldn’t have done that but they were so loud & I could hear every word they were saying & it was really quite disturbing.They both shut up immediately but turned directly towards me & literally continually stared me out, which made me feel even more uncomfortable! I wanted to leave but my partner had already picked up something as a gift for someone so we went to pay for it at the till.When there one of your employees literally stared me out & wouldn’t take her eyes of me & (although I tried not too) when I looked at her she said to me ‘what are u looking at. Do u have a problem’? Now I was furious at both of theyre attitudes & behaviours & I said back at her ‘Do I have a problem? You’re the one who’s looking & staring at me & your just pissed because I said Shhhh to the both of u for badmouthing & nasty comments about other customers’!Now the other staff member who had taken our purchased & over charged us for a bag that we clearly said we didn’t want piped in saying ‘Ah here, your inappropriate & I want to to leave the shop now’! Then walked away to the back of your shop shouting & waving her ‘talk to the hand’ at me saying she was getting the manager.My partner wanted to leave at that point but I said no I’m not leaving until I speak to the manager either.The ‘manager’ came onto the shop floor were she continued to talk to him & obviously inform him of her side of the story before he walk to the till area to me.I explained to him what happened, he could hardly look me in the eye whilst I was doing so & didn’t say a word, not one word at all!Because this wasn’t a two way conversation I asked him if he was the actual manager & he said yes & I asked him his name for reference & he told me ‘Dave’ I then asked him for the name of his area manager or line manager & who could I make a formal complaint too.He told me the only way to complain was to write a letter & drop it into the shop.I told him that makes no sense whatsoever & that I’ve never in all my 61x years experienced what I’ve just experienced nor have I ever been spoken too in such a disgraceful & disrespectful manner & I will make my complaint but I won’t be ‘dropping a letter’ into the shop at all.Now, I did say earlier that I admit I maybe shouldn’t have opened my mouth & said ‘Shhhhh’ BUT, that doesn’t give your employees the right to badmouth any of your customers not was it acceptable for them to treat me in such a way. I was so upset & traumatised from their bullying of me that it affected me the rest of the day & still so!I’m not quite sure what (if anything) you’ll do with this complaint but your company needs to know just how some of your employees behave towards the very customers that keeps your shops in business & how they’re behaviour can affect people!I’m no child & im a 61yr old man who has had 3x companies of my own & im literally disgusted that people can behave this way in retail & get away with it. So, to end my long email which I do apologise for but it had to be done, hopefully you will take this onboard & take some action because it completely ruined my shopping experience in Tiger Tallagh & I will never step foot in there ever again!

Date of experience: Sep 21, 2024