Ordered at 9am on the 17th of December, its now the 21st. I understand that the order may take a little time, however, I still haven't even had any notification that the items are even in transit, or that it even with a courier. Only when you decide you have to contact customer services, do you find the information that the warehouse IS IN POLAND (not even Denmark, so you're not really buying Danish). There is no public facing, real-time customer service. I could not find a phone number, It is one of those dreadful 'send an email and we'll respond at some unspecified points in the future if we can be bothered" jobs. When I filled in the "enquiry form", i got a ticket number by automated email with the following message: "Thank you for reaching out to us! We have received your case and will strive to respond within ***2-3 WEEKDAYS*** ***from Monday to Friday***.Please note that we will not be able to respond on December 24th, 25th, and 26th, so delays may occur during this time."(so I'm emailling on a saturday, weekday one is monday 23rd, they are not working 24th, 25, 26th, weekday 2 would be friday 27th, then its 28th and 29th (a second weekend!) By their own standards they have allowed themselves til Monday 30 December to even respond to my 'enquiry' of 21 Dec as to why I have no tracking info after 4 working days!? This is bizarre! they go on to state: "If your enquiry is about the shipment, please note that the local carrier tracking link will be updated once the order arrives in the country of destination, WHICH CAN TAKE SEVERAL DAYS" Yeah, we noticed. Might have been good if this was clear before purchase! I was really frustrated the goods don't come from a UK warehouse, when there are so many stores. This should be clearly flagged before purchase as the reason for the extended delays in fulfilment. I've inadvertently ordered glass ornaments to be shipped from the far side of Europe - what are the chances they will get here intact and/or before Christmas? Not least now having read through the responses where other people are receiving broken items, and the response has been something like "yeah we don't package using plastic we only package using PAPER so sometimes this results in breakages". ie they know their practices result in disappointed customers but hey ho who cares about them. So basically this business don't care of your goods arrive broken after 2 weeks in transit; their ESG score matters more than your customer experience! I can't comment on staff etc as I haven't been able to interact with any! I love the goods in flying tiger copenhagen however I despise the unmanned and cashless tills which ruin the whole experience. Looks like I won't order from online again either. What a shame. ** update 28 Dec: received an email on 22 Dec stating the items would be with me in 1-2 days. However, I STILL do not have my parcel, usable tracking number (or any other update at all) or decent response from the business. Really poor. This business has completely dropped the ball this December, letting us all down.*** Edit, Update: 2 Jan: STILL do not have my parcel. Of the 4 web forms I've had fill in they have responded to a second, which among the cut and paste banalities they thanked me of my patience, ignored my third request to escalate and offered me a 15% discount off my FUTURE order. I still do not have THIS order and after it being promised by Yodel on 31st via live chat, is it STILL not here at 4pm on the 2nd! Yodel's tracking suggests it sat in a warehouse in poland for a full week before even leaving the building in the first instance. This business needs to take ownership of this massive fail. Edit: 10 Jan: I see Flying tiger have responded to my trustpilot review. I would like to point out that the review was made on Dec 21 and it took them to Jan 10 to respond - must've come back their extended hollybags. You will note there is no reason given - for the readers benefit if not mine - as to why it took more than a fortnight to deliver, the warehose location, or the overwhelmingly negative review on this site. You can make of that whatever you like. I'm not in a hurry to go through that again!
Claim your business profile now and gain access to all features and respond to customer reviews.
Halløj!
We are a Danish brand with stores all over the world. We salute diversity and work tirelessly towards ambitious sustainability targets. We are bold and adventurous and believe in living life to the full. We create modern, seasonal items and contemporary, colourful everyday essentials. With us, a richer life doesn’t cost a fortune.
