Official Complaint About Booking Date Mistake and Lack of Support
I am writing to formally express my dissatisfaction with a significant issue I encountered during my flight booking and the inadequate assistance from the staff.
I reserved my flight online for 7/1/2026, and I have clear evidence from the booking platform confirming this date. However, upon arriving at the airport, I was told that my ticket was dated 6/1/2026, which is incorrect.
Even after showing valid proof of my online booking indicating the correct date (7/1/2026), the airport personnel refused to recognize the mistake or help me resolve the situation. They stood firm in their stance without providing any solutions or escalation options.
As a consequence of this error:
I was treated as if I had missed my flight
I had to buy a new ticket at my own cost
I arrived late at my destination
I encountered a significant crisis at my workplace due to the delay
Moreover, the customer service at the airport was unhelpful. I was repeatedly advised to call a customer service number, and I spent the whole day attempting to reach someone for help. Unfortunately, no one was able to assist in resolving the issue, neither at the airport nor through customer support.
I later submitted an official complaint seeking a refund for the additional ticket and compensation, as the problem was clearly due to a system or booking error. However, my request was denied without a proper investigation, despite the evidence I provided.
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flynas formerly Nas Air, is a domestic and international low-cost airline based in Saudi Arabia, the country's first budget airline.
