My flights were arbitrarily changed three times to different dates, without any valid explanation or prior consultation. Repeated attempts to communicate were ignored, leaving me without support while my travel plans were being disrupted.
As a direct consequence, I incurred financial losses from non-refundable hotels and pre-booked activities. These damages were caused solely by the airline’s actions.
I have requested a full refund, which remains outstanding, with no clear timeline or accountability.
This behavior reflects a serious lack of professionalism, transparency, and respect toward customers. Such practices are not only unacceptable but raise concerns about compliance with basic consumer protection standards.
I expect immediate resolution of the refund and a proper response addressing this matter.
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