I had one of the worst airline experiences of my life flying with Norse Atlantic Airways from Gatwick to Orlando. This was a 9hour international flight covering nearly 5,000 miles, and the level of service was honestly shocking.
First off, the airline is unbelievably cheap when it comes to basic in-flight service. The only complimentary drinks offered were water, tea, and coffee. That’s it. No soda, no juice, nothing. Even worse, they didn’t give out a single snack not even something as small as crackers. On most airlines in America, you can fly a 2-hour domestic flight and at least get a snack and a complimentary drink, yet on a long-haul international flight with Norse you get basically nothing. It felt like they were cutting every possible corner.
The seating was another disaster. The seats were hard as rocks and extremely small, far tighter than any airline I’ve ever flown before. I’m still dealing with back pain from how uncomfortable those chairs were. Sitting in those seats for nine hours felt like punishment.
The customer service wasn’t any better. The lady at the check-in counter was completely impolite and rude while explaining policies we had never heard of before. For example, they were doing weight checks on bags, which we weren’t aware of beforehand, and the way it was explained was incredibly frustrating and dismissive. Instead of helping, she acted like we should somehow already know everything.
To make things even worse, we overheard staff talking about how the flight from Gatwick to JFK had over 17 people booked beyond capacity, which just added to the feeling that this airline is poorly managed and cutting corners everywhere.
Overall, the experience felt like flying on the cheapest possible airline with the least amount of service imaginable. Honestly, I would rather fly Spirit Airlines to the moon and back than ever get on Norse Atlantic again.
Between the uncomfortable seats, lack of basic refreshments, rude service, and confusing policies, this was easily one of the most frustrating travel experiences I’ve ever had. If you’re thinking about flying with them, be prepared for a very bare-bones experience. ✈️😒
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