We booked a Norse Atlantic Airways flight from JFK (New York) to London Gatwick. Unfortunately, the airline cancelled our flight just 4 hours before departure — with no meaningful explanation.
This sudden cancellation caused significant inconvenience and extra expenses: we had to scramble for last-minute alternative flights, and other arrangements, all at much higher costs out of pocket.
Despite submitting a refund request immediately, 5 months later we still have not received any refund — even after escalating the matter through the UK Civil Aviation Authority (CAA). Their customer service has been unresponsive and unhelpful throughout.
Norse Atlantic may advertise cheap fares, but based on our experience, the savings are illusory. They charge passengers with fees for everything (seats, baggage, changes), and if something goes wrong on their end — like a cancellation — support vanishes and refunds are delayed or denied indefinitely.
Strong recommendation: Avoid this airline if possible. Even if it means paying more upfront for a different carrier, you’ll likely save yourself major stress, financial loss, and frustration in the long run. Our experience was extremely disappointing and stressful — don’t risk the same happening to you.
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