This situation occurred with my family twice, leaving me extremely frustrated as it was due to the company's fault. We had connecting flights, but because of the delays, we couldn't make it to our next flight, resulting in a 10-hour wait at the airport. The staff was incredibly rude and unhelpful, which led us to miss two days of our trip, significantly affecting our plans. I would advise others to avoid flying with this service, as it can completely ruin your travel experience to the point where you'd wish you hadn't gone at all.
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