Pegasus Airlines damaged my checked baggage on January 10 and has failed to pay compensation for months.
I reported the damage immediately and followed all required procedures. Since then, I have contacted Pegasus countless times. Every time, I receive the same response: “Your case has been forwarded to the finance department for urgent payment.”
No payment, no written confirmation, no timeline.
This is a clear violation of the Montreal Convention and a serious disregard for passenger rights. Pegasus Airlines seems to rely on customer exhaustion instead of lawful resolution.
I strongly advise passengers to be cautious.
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