I contacted customer support regarding an illegal charge (additional baggage fees charged through the support center, despite the fact that I wasn't given the option to pay online), and a lie about free calls from registered bolbol numbers. All of this resulted in me having to pay almost 22 euros more. In response to my complaints, I was told that their online system was working perfectly and that this was solely the result of my problems. This sounds especially good given their ad about free calls. Clearly, we're dealing with unscrupulous people whose main goal is to extort as much money from you as possible. Actually 1 star is too much, zero would be better
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