I’ve had the great misfortune of flying with Pegasus airlines several times. I’m writing this review so you don’t make the same mistake I did.
On repeated occasions I have experienced delays/cancellation with Pegasus. The information comes too late to be of any use, in fragments, or not at all! Good luck figuring out your next steps if you’re stranded in a foreign country after your flight was cancelled. It’s not like the employees are going to help you.
The disruptions don’t seem to be the exception, but a part of their business model. At the gate, complete strangers were sharing their own horror stories, some with photo evidence. It seems to be a pattern with Pegasus that practical burden shifts quickly and quietly onto the passenger. You are the one rearranging plans, absorbing extra costs, and managing the stress of meeting requirements that are unclear, impractical, or seemingly impossible to fulfill — often with minimal guidance.
Every trip with this airline has felt like a game of chance – and the house always wins.
Customer service deserves its own chapter. The often unfriendly, incompetent and/or rude staff is just the cherry on top in an already very stressful situation. Getting a hold of someone who can actually assist you feels like winning the lottery. And when you finally do, you’re made to feel like an annoying inconvenience rather than a paying customer. Even if you’ve lost two connecting flights, important commitments and additional expenses incurred. The lack of ownership is staggering. Responsibility seems to vanish into thin air the moment an issue arises. It’s like talking to a wall, and not the representatives of an airline. At least the wall doesn’t double charge you for the luggage and require you to fight for reimbursement afterward.
You’re left delayed, stressed out, financially impacted, and resentful for choosing Pegasus again.
My repeated experience with Pegasus Airlines have been completely exhausting. At this point I would rather sell my body so I can afford flying with a different company.
Do not choose this airline if you have any other option.
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