Flight are cheap compared to other airlines like turkish airline, sas, norwegian, etc but the customer service i chat and webpage is really bad. My flight got delayed (moved 6hours earlier) and they didnt say why. I assume because they didnt have enough passengers to take the first flight and they wanted to save on gas. The new flight I got wasnt even full.
It was also no way to send a request for compensation via the websites, so you had to start a chat. I did so and the service was so bad. It seemed like they intentionally didnt want to help me send in a request but at last I got through and they send a request.
I even read the documentation on what we can expect for compensation, and there was a phone number for norwegian customer service. Of course that didnt work.
So 10 days after, on the day of my flight back home, still no response. I tried to ask for help in the customer service chat - no help. They told me that I have to contact the right department and when I asked for a email, they said they dont have it?!?! I sent in a request via their chat, I also get email that the request is under the review but I cant get help?!
I think Im supposed to get free meal and such because of the delay, but what does that help when they dont even respond within the duration they mention.
Cheap flights but dont expect any help in any regard.
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