My experience with Pegasus customer service is clearly unacceptable. Being kept on hold for hours, failing to reach any representative, and receiving no real solutions even for basic issues strongly suggests a system that makes access intentionally difficult.
The so-called “written support” channel does not function as real support. Instead, it appears to delay, deflect, and avoid responsibility. Especially after a ticket is purchased, the level of indifference makes it very clear that the customer is left on their own.
At this point, this is no longer just poor service — it has turned into a pattern of creating a consistently negative customer experience. Keeping customers waiting for hours, disabling effective communication, and failing to resolve issues is simply not acceptable for an airline.
This approach needs to change immediately. Otherwise, it will go beyond individual dissatisfaction and result in a serious loss of trust.
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