We've been on the runway for over 20 minutes, and we were expected to arrive in Ottawa by 10:30. As I write this, it's now 11:21, making it nearly an hour late. We're informed that a "shortage of ground crew" is causing both the delayed departure and our prolonged wait. There have been no updates or notifications about these delays, and my pre-arranged ride from the airport couldn't wait any longer, leading to frustration as I had no way to inform them about the delay I wasn't aware of. It seems the company doesn't value passengers' time.
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Porter Airlines is a regional airline headquartered at Billy Bishop Toronto City Airport on the Toronto Islands in Toronto, Ontario, Canada.
