Review Time
By far the worst airline there is .I spent 21 hours sitting in Halifax airport ,cancellations,delays .had to go through security not once but twice to collect my suitcase from arrivals and then sit there all night with nothing open to get food or drinks .by morning the delays started again over and over .they finally broke there heart and gave me a voucher about 15 hours in waiting .missed work , spent New Year’s Eve there . Got to where I was going , took more time to locate my suitcase Was in Hamilton.8 days later I got my new suitcase back that I had purchased for the trip. Completely destroyed. Wheels missing , cracked across whole side . Complete discust with Porter . 31 hours total start to finish. And was told to contact My insurance company to see what they would cover ,as if. I 100 percent Do not Recommend this airline , and they are not exactly friendly either.
The flight was delayed 2.5 hours and right before we flight they stopped the airplane and workers came on for 30 mins...we didn't know what was happening and we didn't even get any compensation
Terrible airline. Every 6 weeks I fly ottawa to toronto then toronto to ottawa 3 years consecutively. Never once has my flight been ontime and never once has the grounds crew been ready to offload the plane. It's constantly the same thing. In flight crew seems good but the company as a whole is absolutely terrible.
Slight delays while it’s not an issue, the crew was mostly good. Nothing to rave about regarding service. The drink/snack selection is so minimal that I would ALWAYS choose Air Canada or WestJet. The wifi and entertainment option on both larger carriers are far more superior to Porter. I booked 2 of Porters longest flights to see what the hype was about this airline only to be disappointed and wish I had flown on Air Canada.
Dear Porter Airlines Customer Care Team,
(Porter Reserve Flight PD309 on January 29, 2026.)
I am writing to formally express my disappointment regarding the unprofessional and disrespectful behavior exhibited by a flight attendant during my recent Porter Reserve flight.
We had pre-paid in full for Porter Reserve tickets, which include a meal service. The meal provided to us was cold, and we chose not to eat it. We did not complain, make a scene, or request a replacement. I simply asked the flight attendant to please take the food containers back.
After some time, the flight attendant returned and said, in a dismissive tone, “You didn’t even touch the food.”
I calmly responded that we could not eat cold food. He then replied, with clear attitude, “Someone else would have loved it.”
This comment was unnecessary, inappropriate, and disrespectful.
Whether or not we chose to eat the meal is irrelevant. We paid full price for Porter Reserve tickets, the meal was included, and we are under no obligation to justify why we did or did not consume it. Passengers should never be made to feel judged or disrespected for a personal choice—especially when no complaint was raised in the first place.
Porter positions itself as a premium airline with elevated service standards. Comments like this fall well below that expectation and left a very poor impression.
I hope this feedback is taken seriously and used to reinforce proper customer-service standards with your cabin crew. A simple level of courtesy and professionalism would have avoided this entirely.
I would appreciate acknowledgment of this concern.
Sincerely,
Onkar Singh
The service provided was extremely disappointing, especially regarding the treatment of my luggage. It was returned in a dirty condition, and the support team member I spoke with dismissed my concerns, claiming my bag was overpacked and stating they take no responsibility for the stains and marks on it.
I made a reservation for a round trip from Ottawa to Orlando, and they attempted to change the return flight without notice to include a stop in Toronto. The reservation did not indicate that the ticket had shifted from a 'direct flight' to a 'stop over.' I am uncertain about their intentions and whether I should continue with the reservation.
We've been on the runway for over 20 minutes, and we were expected to arrive in Ottawa by 10:30. As I write this, it's now 11:21, making it nearly an hour late. We're informed that a "shortage of ground crew" is causing both the delayed departure and our prolonged wait. There have been no updates or notifications about these delays, and my pre-arranged ride from the airport couldn't wait any longer, leading to frustration as I had no way to inform them about the delay I wasn't aware of. It seems the company doesn't value passengers' time.
I traveled with the service to a holiday destination, and my flight was delayed by 4 hours. After checking in, we were all set to board when the flight was suddenly canceled. They rebooked my partner and me on separate flights, 11 and 13 days later, with layovers, whereas our original flights were direct. The wait times for assistance over the phone exceeded 15 hours, and there was no support at the airports. It was an awful experience; I definitely wouldn't recommend this service, even if it were free.
Absolutely pure mental suffering and pain endured over the holidays thanks to porter not wanting to pay people to work And my flight along with many other were repeatedly cancelled. This is like nothing I’ve experienced it’s pure and utter stupidity on their part.
I will never fly porter again unless I want to inflict mental pain upon myself.
In the airport right now people camped out been in a line for 5 hours they can’t rebook my flight here, telling me to call in the morning, no hotels, just nonsense I’m heartbroken right now. PLEASE DONT FLY PORTER IF YOU NEED TO GET YOURTO YOUR DESTINATION THEY ARE FOR PROFIT OVER CUSTOMER SATISFACTION!!!
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Porter Airlines is a regional airline headquartered at Billy Bishop Toronto City Airport on the Toronto Islands in Toronto, Ontario, Canada.
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