Dear Porter Airlines Customer Care Team,
(Porter Reserve Flight PD309 on January 29, 2026.)
I am writing to formally express my disappointment regarding the unprofessional and disrespectful behavior exhibited by a flight attendant during my recent Porter Reserve flight.
We had pre-paid in full for Porter Reserve tickets, which include a meal service. The meal provided to us was cold, and we chose not to eat it. We did not complain, make a scene, or request a replacement. I simply asked the flight attendant to please take the food containers back.
After some time, the flight attendant returned and said, in a dismissive tone, “You didn’t even touch the food.”
I calmly responded that we could not eat cold food. He then replied, with clear attitude, “Someone else would have loved it.”
This comment was unnecessary, inappropriate, and disrespectful.
Whether or not we chose to eat the meal is irrelevant. We paid full price for Porter Reserve tickets, the meal was included, and we are under no obligation to justify why we did or did not consume it. Passengers should never be made to feel judged or disrespected for a personal choice—especially when no complaint was raised in the first place.
Porter positions itself as a premium airline with elevated service standards. Comments like this fall well below that expectation and left a very poor impression.
I hope this feedback is taken seriously and used to reinforce proper customer-service standards with your cabin crew. A simple level of courtesy and professionalism would have avoided this entirely.
I would appreciate acknowledgment of this concern.
Sincerely,
Onkar Singh
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Porter Airlines is a regional airline headquartered at Billy Bishop Toronto City Airport on the Toronto Islands in Toronto, Ontario, Canada.
