One word to describe this company: terrible.
I had a flight booked from Montreal to Miami. The flight was cancelled 2 hours before departure, then I was rebooked on another flight 96 hours later, which was also cancelled. In the end, the flight never happened at all — yet they still refuse to refund me.
Extremely frustrating experience. Very poor customer service and policies that leave passengers with no real support when things go wrong.
I will definitely avoid Porter in the future.
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Porter Airlines is a regional airline headquartered at Billy Bishop Toronto City Airport on the Toronto Islands in Toronto, Ontario, Canada.
