FlySafair – Extremely Poor Handling of Baggage Theft Case
My baggage was forcibly opened, valuables were stolen, and my suitcase was damaged during a FlySafair flight. I followed every required procedure, including filing a PIR report immediately and submitting a full claim with supporting evidence.
Instead of taking responsibility, FlySafair attempted to hide behind internal policies and limit compensation to an unacceptable amount. They also tried to shift responsibility to third-party baggage handlers, which is completely unacceptable — passengers entrust their belongings to the airline, not its contractors.
Even more concerning is their continued reliance on internal rules and local legislation while ignoring their obligations under international aviation standards such as the Montreal Convention.
This is not just poor customer service — it reflects a serious lack of accountability and respect for passengers’ rights.
I am now in the process of escalating this matter formally and will not hesitate to pursue it through legal channels and relevant aviation authorities if necessary.
I strongly urge FlySafair to review this case seriously and provide a fair resolution. Until then, I advise passengers to think twice before trusting this airline with valuable belongings.
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