I feel the need to share my profound dissatisfaction with the company due to the considerable inconvenience and distress caused by their mishandling of my booking. I had paid extra for promised services that were ultimately not provided. Despite assurances that my arrangements would remain intact after a flight change, I discovered that none of my paid services were acknowledged by the new airline. This has led to unnecessary stress and reflects a serious lack of accountability. I urge fellow travelers to think twice before using this airline.
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