Review Time
The flight was canceled, then postponed 2 times(yeah, wierd). I know that it happens because of bad weather or something like that.
The problem is that they are not willing to solve the problem and help me to rebook the flight. So, there were similar flights from SAS, but they refused to rebook. So now I have to buy a new ticket from SAS(yeah, u get it right) 5 times more expensive).
So they're giving me back 80 euro and making me pay 500 euros for the same flight!
PNR: YSCTLY
An absurd display of late stage capitalism.
Basic functionality literally does not work half the time, and when it fails there is no customer support - so you're on your own. The company survives only on its former reputation.
Using SAS for business has shaved years of my life expectancy thanks to the stress and anxiety of this company’s sheer blank-faced incompetence
Horrible customer service! And barely any help when it comes to sorting out their mistake! DISGRACE!
We had a flight on 26.Jan from JFK to Prague. It was after the snowstorm in the NYC so we understood that SAS rescheduled us to another flight of KLM (KL642) and we confirmed the change in the email and in the app. We couldn’t check in online tho. And we found out why at the check-in counter. Basically, they didn’t do the transfer of the tickets correctly in the system of klm. So there were no seats or food for us in that 7 hour flight.
The check in supervisor even tried to rebook us to another flight but it was also not possible because of.. SAS system. So we had to run to another terminal and I specifically called them to ask them if someone will be at the counter. Some lady said that yes yes it is open, and on top of that she said that on their end our tickets are fine and we should make the flight… Honestly, it was a circus. Upon arrival to the counter, guess what ? The SAS team had just left right before us. And effectively we were stranded at the airport!
When I called customer care they offered to reschedule us for the next evening without any compensation for hotels, claiming that there were no other alternatives for flights. I will not go into the details of how much money we spent on international calls - ridiculous!
Luckily there was a lady from DELTA AIRLINES that managed to reschedule us to AIR FRANCE flight that was departing in a few hours and was connecting to our final destination.
So much for “no more flights available” that the SAS employee was claiming!
And on top of that I can’t claim refund for the delay, because since we didn’t make the klm flight, it just disappeared from our booking system in the app. Very convenient !
Absolutely outrageous behaviour and attitude from the Scandinavians.
My baggage from a flight arriving in Milan has been delayed for more than 24 hours due to an operational issue. I submitted a report and a formal compensation request, but I have yet to receive any updates. This situation has been very stressful, and reaching the customer service team was quite challenging.
The service canceled our international flight at the last moment, leaving numerous passengers stranded in Stockholm without any help to arrange alternative travel. The information provided by their ground and online staff was misleading and perplexing.
The customer support was highly unsatisfactory. After our flight was canceled, we waited in line for over an hour and a half, only to realize we were still far from being served, as they took too long with each passenger and prioritized those with special tickets. Attempts to reach them via online chat were unsuccessful, and we were disconnected while on hold. It's been over two hours, and we still have no way to contact support. This is completely unacceptable.
I feel the need to share my profound dissatisfaction with the company due to the considerable inconvenience and distress caused by their mishandling of my booking. I had paid extra for promised services that were ultimately not provided. Despite assurances that my arrangements would remain intact after a flight change, I discovered that none of my paid services were acknowledged by the new airline. This has led to unnecessary stress and reflects a serious lack of accountability. I urge fellow travelers to think twice before using this airline.
While the flight from Copenhagen to Athens was generally acceptable, my interaction with part of the cabin crew was disappointing. I asked to use the front restroom for medical reasons but was denied access and faced an inappropriate comment from a crew member. This lack of empathy overshadowed an otherwise decent flight.
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