My flight to my destination with SAS was smooth and pleasant, and I initially felt confident in their service. Unfortunately, my return experience was a complete nightmare. My arrival time in Oslo and my connecting flight departure were scheduled for the exact same time—an impossible transfer that set me up for failure from the start.
I attempted to get help by calling customer service, but no one answered. I searched the airport extensively for SAS staff, and when I finally located the ticket station, I was issued a standby ticket. The only available seats on my long-haul 8-hour flight were broken, including malfunctioning TV screens. This was extremely upsetting, especially given the amount I had spent on my round-trip airfare. My back was in pain, and I felt completely disregarded as a passenger.
SAS also showed a lack of awareness regarding invisible disabilities. Many assume disability is solely physical, but my challenges affected me from ground level to 30,000 feet. Being forced to navigate a crisis situation without proper support was reckless and exhausting.
Given this experience, I will be requesting refunds or some form of monetary compensation, as this treatment is unacceptable for any traveler, regardless of ability. SAS needs to reevaluate how they handle tight transfers, customer support, and accessibility for all passengers.
Claim your business profile now and gain access to all features and respond to customer reviews.
SAS offers cheap flights to Scandinavia, Europe, Asia and North America. Book your flights or flight tickets today on flysas.com
