Our Scoot flight TR617 (Bangkok → Singapore) on 27 Oct 2025 was cancelled due to “technical faults.”That night at Gate E2A, Scoot’s ground staff asked which alternate flight I preferred. I chose Singapore Airlines SQ713 (8 pm) and they scribbled it on a deposit slip while collecting our passports, saying they would arrange the rebooking. They never did.When we returned to the airport the next day (28 Oct), the Scoot counter was in complete disarray — hundreds stranded, no information, no confirmed bookings. At 6:15 pm, after waiting an entire day with zero progress, I paid for my own Singapore Airlines tickets on SQ719 (9:10 pm) just to get home.Yet the official Scoot cancellation letter dated 5 Nov 2025 claims:“You have been re-accommodated to Singapore Airlines flight SQ713 on 28 October 2025.”That statement is factually false and misleading. Scoot neither re-accommodated nor paid for our replacement flight. They provided no assistance. To add insult, a staff member photographed my new SQ719 boarding pass — which I allowed in good faith — but if that image was later used as “proof” that Scoot had arranged our return, it would be grossly unethical.For an airline under the Singapore Airlines Group, this experience was disgraceful. A technical fault can happen, but falsifying the facts and abandoning passengers cannot be excused.
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