I have flown with Scoot 4 times in 1 and a half years, and there hasn’t been a single occasion where I was satisfied.Every flight turned out to be a disaster from every point of view. The first time, the flight from Malaysia to Australia departed with over an hour of delay. The second time, while returning from Australia to Italy, I took a flight from Perth to Kuala Lumpur with over 3 HOURS of delay, causing me to miss ALL my subsequent connections. You can imagine the chaos that followed.The third time, from the Philippines to Singapore, the flight was delayed by more than half an hour. And as if that wasn’t enough, the last experience, just a day later, from Singapore to Perth, started with over an hour of delay.Even though the flight from Singapore to Perth was operated with a Boeing 787, a large and modern aircraft, there wasn’t even a port to charge your phone. BUT HEY! They have rainbow lights and electronically dimmable windows! What progress!It’s embarrassing that an airline operating international flights doesn’t provide basic services, especially considering that these routes often last more than 6-12 hours. But this is just the beginning of the problems.The cabin crew is consistently extremely rude and incompetent, to the point that it seems like they hate this company as much as the passengers do. There’s absolutely no attention to customer service, and their attitude makes the flight experience even more frustrating.Despite the constant delays, Scoot offers nothing to compensate for the inconvenience. Don’t expect even a glass of juice or a bottle of water as a courtesy gesture. Everything is paid for. The cabin air is so dry that you constantly hear people coughing. There’s no Wi-Fi onboard, no port to charge your phone (if you want one, you have to pay, of course).They operate INTERCONTINENTAL flights lasting up to 15 hours and offer no entertainment whatsoever—not even a shared screen.Even low-cost airlines like Philippine Airlines, which operates routes as short as 45 minutes, provide a bottle of water and a small snack. The same goes for Air France on very short flights, like Bologna-Paris, where they give you a fruit juice and a biscuit. Scoot, on the other hand, behaves worse than the cheapest low-cost airline out there.The seats are uncomfortable, and there isn’t even a pocket to store your personal belongings.There’s absolutely no RESPECT for passengers.This airline is an insult to anyone who decides to fly with them, even though their tickets aren’t cheap enough to justify such poor quality.As far as I’m concerned, I will never fly with Scoot again. I’d rather spend more and travel with an airline that respects its customers and provides at least a decent service. I sincerely hope this company goes out of business because the level of incompetence and lack of professionalism they demonstrate is truly disgraceful.
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