I’m leaving this review to warn others. FlySmarter sold me a combined itinerary that turned out to be practically impossible to complete due to extremely tight time constraints.The schedule they issued left me with only a very short window to complete critical airport procedures and make the onward flight. In real-world conditions, it wasn’t feasible. When the trip fell apart, I contacted FlySmarter with a clear explanation and requested a refund or any meaningful resolution.Their handling was unacceptable: no real effort to help, no ownership of the issue, and constant blame-shifting to the airline. Eventually they simply closed the conversation instead of resolving it.To make matters worse, during this whole situation my luggage was lost. American Airlines confirmed that compensation for the lost baggage was issued back to the travel agency, but FlySmarter did not pass those funds on to me. I was left chasing my own money with zero accountability.If you care about reliability and support when things go wrong, avoid this company!
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