Name: flysmarter.de
Telephone: 000000000
Rating: 4.1

Mian Mao Guest

The customer service representatives responded quickly and were very helpful via phone and email, ef

The customer service representatives responded quickly and were very helpful via phone and email, efficiently resolving my seating issues for this multi-leg flight.

The booking process website needs simplification; it needs to be more concise and stylish.

Overall, however, I was surprised to receive such excellent service; it was a wonderful experience.

Date of experience: Jan 29, 2026

Mian Mao Guest

1 month ago

Great Team works! wonderful experience !!

The customer service representatives responded quickly and were very helpful via phone and email, efficiently resolving my seating issues for this multi-leg flight.The booking process website needs simplification; it needs to be more concise and stylish.Overall, however, I was surprised to receive such excellent service; it was a wonderful experience.

Date of experience: Jan 29, 2026

Zbigniew Leonowicz Guest

1 month ago

Very high cost of refund

Very high cost of refund, even if the refund is due to the flight cancelation by the airline. No information from flysmarter, absolute no help or assistance!

Date of experience: Jan 29, 2026

André Roschinski Guest

1 month ago

Great experience using the service of flysmarter

Great experience using the service of flysmarter. Quick and helpful answers via email helped to solve our problem: we had to change a flight in our arrangement but did not have booked the flights with possibility of cancellation. With a small fee of 60 euros per passenger we were instead able to cancel and rebook the flights in the wished way. Wonderful!

Date of experience: Jan 28, 2026

Agu Stäubli Guest

2 months ago

never recieved my 100€ back

never recieved my 1000€ back - condor cancelled the flight !!!!

Date of experience: Jan 05, 2026

Thomas Joos Guest

2 months ago

quick response

quick response. Fast and reliable rebooking.

Date of experience: Jan 05, 2026

BB Guest

2 months ago

What’s important for people to know: FlySmarter provides excellent customer service, especially when

Dear FlySmarter Team,Thank you for your kind message. I truly appreciate your professionalism and support in handling my booking issue.I would be happy to share my positive experience on Trustpilot and let others know about the excellent service I received.Best regards Beatrice

Date of experience: Jan 05, 2026

Rene Preuss Guest

2 months ago

I have Book a flight to USA very easy…

I have Book a flight to USA very easy and for a good Price. British Airways Cancel one Route and Flysmarter help me fast with a new Flight. Thank you.

Date of experience: Dec 19, 2025

Amayran Garcia Guest

2 months ago

Excellent experience with FlySmartes

Excellent experience with FlySmartes! One of my flights had a change in schedule, and they handled the rescheduling smoothly and professionally. What really stood out was how fast they sent the updated information — I was informed right away, which made the whole process stress-free. Great communication and reliable service. Highly recommend!

Date of experience: Dec 16, 2025

Rina Klimkova Guest

2 months ago

Great tech support / not easy to find the booking number

I wasn't able to find my booking number in the ticket that i got by email, but the support helped me within minutes. Now as I am logged in wothin the airline, everything seems to be fine.