I booked a ticket on November 28 and got a confirmation of payment. But on Dec 3, so after 5 days (and after I asked) I got the following: “Dear Sir/Madam, Unfortunately the airline has not confirmed your seats for the booking with order number 2329058. We apologize but, unfortunately, this is outside of our control. We have reported the incident to the airline and the global reservation system. Your booking is cancelled and we have repaid you in full. Best regards, FlySmarter”I was astonished and asked for a better solution as the information came only after 5 days (a delay, which is clearly INSIDE the control of FlySmarter) and meanwhile the flight costs minimum 343 instead of 243 EUR, so more than 41% more expensive, which would have been less of a difference, if I had been informed earlier. So getting me the ticket for the original price and covering the delta would only be appropriate after such a late information to the customer. Moreover my 243 EUR have NOT arrived on my credit card account, not even a preannouncement arrived. I informed FlySmarter about this yesterday (December 3) directly after learning about the issue, but no reaction on the matter, just the information I got after asking had been sent a few hours earlier already – and not arrived, But even if it had arrived also that was only after 5 days. I would expect a swift information how FlySmarter would mitigate the issue, e.g. as I described above. If the ticket really could not be saved with a reasonable mitigation investment from FlySmarter I would expect a swift transfer of my money, instead telling me I got repaid, while it was not true and now having me in double limbo with no ticket and no backpayment.
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